Delivery Information

All local orders above SGD 60 will enjoy Complimentary Courier which will be based on each delivery.
Orders will be shipped within 1-3 working days upon notification of payment received and verification of payment.

All local deliveries are via doorstep courier, J&T.
All international deliveries are via TNT. 

Kindly expect shipping delays during festive/promotional periods (New Year, Black Friday, 12.12) and unforeseen peak period. 

 

Local Shipping

Fixed shipping fee of SGD 4.

Free shipping for orders above SGD 60.

All shipping comes with tracking number and notification from courier on the day of delivery.

You will receive your order within 2 - 4 working days upon purchase.

In the event whereby a failed delivery occurs, J&T will redeliver on the next working day (up to 2 redelivery attempts).

 

International Shipping

Contact us directly at sales@thephaseco.com or Whatsapp us at +65 9859 0184 to arrange for overseas shipments.

Rates will be advised based on the quantity of order and destination of parcel. 

You will receive your order within 3 - 15 working days upon purchase. 

As all orders are shipped from Singapore, you may have additional import fees upon delivery. If you choose to refuse the customs fee and the parcel is returned to PEFORE, a shipping and handling fee may be deducted from your refund. If you’re still unsure on whether you’ll be subjected to customs fees, we’d recommend contacting your customs local office to seek further clarification before placing your order.

Due to the Covid-19 situation, kindly expect unforeseen delays in delivery.

 

Tracking Your Order

As soon as your order is fulfilled, you’ll receive a confirmation shipping email titled “Your order is on the way”. You will then be able to track your order through the tracking link in the email.

Tracking link: https://www.jtexpress.sg/trackmyparcel

If you have yet to receive the email, please be patient. We are expediting your order to the best of our abilities. Orders will usually take around 1-3 working days to be dispatched.
*Note: Tracking information can take around 24 - 48 hours to update after dispatch.

 

Self-collection

For orders that have opted for self collection at our collection point, kindly collect the orders within 1 month from the time the order is ready for collection. 

Orders not collected within 1 months will be considered as cancelled, and a refund will be conducted. 

 

In the event your parcel has not reached you within 7 working days (local SG orders) or 30 working days (international orders) after your parcel has been dispatched to the courier, kindly email in to sales@thephaseco.com so that we can assist you as soon as possible.


ThePhase Co Pte. Ltd. reserves the right to amend the terms from time to time without prior notice. By purchasing from our website, you are deemed to have agreed to the above terms and conditions listed. If you have any enquiries, email us at sales@thephaseco.com.

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