All local orders above SGD 60 will enjoy Complimentary Courier which will be based on each delivery. Elite Member will enjoy a complimentary local courier with orders above SGD 50.
Orders will be shipped within 1-3 working days upon verification of payment.
Kindly expect shipping delays during festive/promotional periods (New Year, Black Friday, 12.12) and unforeseen peak period.
Fixed shipping fee of SGD 4. Free shipping for orders above SGD 60. Free shipping for orders above SGD 50 for Elite Member.
All shipping comes with tracking number and notification from courier on the day of delivery.
You will receive your order within 2 - 5 working days upon purchase.
In the event whereby a failed delivery occurs, J&T will redeliver on the next working day (up to 2 redelivery attempts).
Collection Point: 42 Kaki Bukit Place Singapore 416220
You may also refer to our guide here to our office.
For orders that have opted Self-Collection, kindly collect your order within 1 month from the time the order is ready for collection. Orders not collected within 1 months will be considered as cancelled, and a refund will be conducted.
Due to the COVID-19 situation and various restrictions imposed, kindly expect unforeseen delays in delivery during this period. Thank you for your kind understanding.
For DHL Express, it takes around 1 - 3 working days for you to receive. You can kindly track your parcel here.
*Subjected to plan availability offered by DHL. Due to COVID-19, there are limited planes to a few countries. Shipping may take up to 2 weeks.
For Aramex, it up to 8 working days for you to receive. You can kindly track your parcel here.
*Subjected to plan availability offered by Aramex. Due to COVID-19, there are limited planes to a few countries. Shipping may take up to 2 weeks.
For Janio, it up to 4- 15 working days, depending on location, for you to receive. You can kindly track your parcel here.
*Subjected to plan availability offered by Janio. Due to COVID-19, there are limited planes to a few countries. Shipping may take up to 2.5 weeks.
As all orders are shipped from Singapore, you may have additional import fees upon delivery. If you choose to refuse the customs fee and the parcel is returned to ThePhase Co Pte. Ltd., a shipping and handling fee may be deducted from your refund. If you’re still unsure on whether you’ll be subjected to customs fees, we’d recommend contacting your customs local office to seek further clarification before placing your order.
In the event your parcel has not reached you within 7 working days (local SG orders) or 30 working days (international orders) after your parcel has been dispatched to the courier, kindly email in to email@example.com so that we can assist you as soon as possible.
If you have any questions, kindly contact us at +65 9859 0184, email to firstname.lastname@example.org, or contact us via the form below.
ThePhase Co Pte. Ltd. reserves the right to amend the terms from time to time without prior notice. By purchasing from our website, you are deemed to have agreed to the above terms and conditions listed. If you have any enquiries, email us at email@example.com.