Returns & Exchanges

FOR CLOTHING AND ACCESSORIES

For clothing and accessories that are not under the 15-Days Free Return Programme or purchased before 1 March 2022.

Thank you for your purchase! We really want you to love them! Try them in the comfort of your home and if you are dissatisfied with the item(s), return it within 15 days of receiving your order.



HOW DO I MAKE A RETURN?

Kindly email to sales@thephaseco.com or fill in the contact form below to notify us of the Returns. Returns will not be processed and accepted if we do not receive any Returns alert.

Items purchased in physical stores are not eligible for online returns.

Step Actions to Take
1

Kindly email to sales@thephaseco.com with subject “Order #XXXX Return Request” or fill in the contact form below.

Email subject: Order #XXXX Return Request
ORDER NUMBER: #XXXX
PRODUCT(s) NAME/ CODE:
REASONS: (e.g. do not fit / unsatisfactory / defective / incorrect item) *Kindly attach images when possible

2
Kindly wait for our reply for acceptance of return request.
3

Ship the item back to us. Item must be shipped back within 15 working days of receiving the item.

Shipping details:
Name: THEPHASECO (Return)
Address: 42 Kaki Bukit Place Singapore 416220
Contact: +65 9859 0184

4

You will be notified once your parcel reaches us.

We will proceed with process your return request. Once completed, store credits equivalent to the purchase price of each returned item(s) will be credited into your account. Valid for 6 months.

Kindly note that the processing time for returns takes up to 14 working days from the day the item has been received.

Please make sure the item(s) is in original condition (unscented, unworn, unaltered, unwashed), with the original packaging, original poly-mailer, original tags, and tickets attached. If you do not have the original poly-mailer, you may use any other poly-mailer / carrier as long as the item(s) is securely sealed and with your name and order number indicated.



SHIPPING ARRANGEMENT CONDITIONS

Reason Return Shipping Cost

Item does not fit

Do not like the item

Local Order:
Borne by Buyer

  • Buyer arranged
  • TPC arranged - J&T Express SGD 4

International Order:
Borne by Buyer

  • Buyer arranged
  • TPC arranged - DHL Express / DHL eCommerce

Defective Item (Item torn / Big stain(s))

Incorrect Item / Size received

Local Order:
Borne by ThePhase Co


International Order:
N.A.
We will seek to make a refund via store credit for your order.



TERMS AND CONDITIONS 

All Returns will be processed in credit term. Cash refunds are strictly not allowed. Shipping charges are not creditable.

All Returns requests can only be requested by the original purchasing account. Third parties will not be allowed.

Returns are only applicable for orders made directly from our webstore.

Returns or Exchange are allowed for purchases made using our tiered pricing / member discount. No sale item allowed. 

Returns requests can only be made once per order number.

Return or Exchange has to be requested within 15 days from the time you receive your item. Any Return or Exchange requested after the timeframe will not be accepted. Any Return or Exchange requested after the timeframe will not be accepted. 

Return or Exchange will not be processed and accepted if we do not receive any return alert.

ThePhaseCo reserves all rights to inspect the condition of the item(s) before accepting any returns, refunds or exchanges (“Returns”). If item does not comply with the above conditions, ThePhaseCo seek the rights to reject the Return or Exchange. You shall bear the shipping and handling charges of returning any rejected item(s) to you. Please make sure the item(s) is in original condition (unscented, unworn, unaltered, unwashed), with the original packaging, original poly-mailer, original tags, and tickets attached.

All risks in shipping the item(s) to ThePhaseCo shall be borne by you. ThePhaseCo shall not be responsible for any loss or damage to the item(s) which is being returned to us.

ThePhaseCo shall not be responsible for damage to any item(s) resulting from unique, accidental, or random damage that is the result of use by you or wear and tear. Our Returns policies do not cover such damage.

Our Returns policies does not cover item(s) used in a manner or for a purpose not reasonably contemplated by ThePhaseCo, or if the item(s) has been modified in a manner not authorised by ThePhaseCo

ThePhaseCo decisions on Returns are final.



FREQUENTLY ASKED QUESTIONS

I found a defect on my item but I've already washed it. What should I do?
Sorry, we're unable to accept your return or exchange as it had been washed. Please kindly check your item(s) upon receiving.
 
I would like to request a refund in cash (in any condition).
We apologize that we are unable to provide any refunds in cash. We only refund in credit term.
 
Can I visit your office for the return/ exchange?
Yes. Kindly contact us at +65 9859 0184 or sales@thephaseco.com within 7 working days upon receiving the parcel to make the arrangement.
All returns will be processed in credit terms in our office.
Exchanges will be subjected to current stock availability of the item that you wish to exchange.
 
The colour looks different from the website?
Colour of products may varies due to studio lightings used. Please allow some colour variation between product image and actual product. It may appear darker or lighter. 
 
 We don’t accept the following reasons of return and exchange:
i. Measurements may vary 1cm - 3cm due to mass production of item. In such cases, it will not be considered a defect and return or exchanges is allowed.
ii. For printed items, please note that the placement of prints will differ for every piece due to the cut of fabric.
iii. Colours of actual product may differ from picture
iv. For light coloured items, there may be minimal small black dots that are not obvious. As this does not change the overall appearance of the item, it will not be considered a defect.
v. Items with slight imperfections (loose thread, off line) which do not affect the overall appearance of the item will not be considered a defect.
vi. Stain below 2cm will not be considered a defect.
vii. Button hole or pocket hole that cannot be opened
viii. Defects caused by vandalism
 

If you are unsure, kindly contact us at +65 9859 0184, email to sales@thephaseco.com, or contact us via the form below.





ThePhase Co Pte. Ltd. reserves the right to amend the terms from time to time without prior notice. By purchasing from our website, you are deemed to have agreed to the above terms and conditions listed. If you have any enquiries, email us at sales@thephaseco.com.

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