Return & Exchange Policy
No exchanges allowed. All exchange request will be proceeded in credit term. Kindly reorder the item after receiving the credits.
Return & Exchange is applicable for regular priced item(s) only. No sales item(s) allowed.
Returns & Exchange requests can only be made once per order number.
All Item(s) must be returned in original condition (unaltered, unworn, unwashed and with hangtag). Else item will not be refundable.
All hygiene items, such as mask, are non-returnable and non-exchangeable.
Contact us within 7 working days upon item received. Item must be shipped back within 14 working days of receiving the item.
Return and exchange will not be processed and accepted if we do not receive any return alert. Kindly use the template below to request for return refund from us.
All returns and exchange which do not meet the above-mentioned criteria will be strictly declined and forfeited.
Return & Exchange Terms & Conditions
|Reason||Return Shipping Cost|
Item does not fit
Do not like the item
|Borne by Buyer|
Defective Item (Item torn / Big stain(s))
Incorrect Item / Size received
Borne by ThePhase Co
Return & Exchange Template / Instruction
|Step||Actions to Take|
Kindly email to firstname.lastname@example.org with subject “Order #XXXX Return Request”
Email subject: Order #XXXX Return Request
Wait for our reply for acceptance of return request.
Ship the item back to us. Item must be shipped back within 14 working days of receiving the item.
We will inform you once item has been received.
Once request have been processed, store credit will be issued equivalent to the purchase price of each returned item(s), valid for 6 months.
Kindly note that the processing time for returns takes up to 7 to 10 business working days from the day the item has been received.
Frequently Asked Questions
I found a defect on my item but I've already washed it. What should I do?
Sorry, we're unable to accept your return or exchange as it had been washed. Please kindly check your item(s) upon receiving.
I would like to request a refund in cash (in any condition).
We apologize that we are unable to provide any refunds in cash. We only refund in credit term.
Can I visit your office for the return/ exchange?
Yes. Kindly contact us at +65 9859 0184 or email@example.com within 7 working days upon receiving the parcel to make the arrangement.
All returns will be processed in credit terms in our office.
Exchanges will be subjected to current stock availability of the item that you wish to exchange.
The colour looks different from the website?
Colour of products may varies due to studio lightings used. Please allow some colour variation between product image and actual product. It may appear darker or lighter.
We don’t accept the following reasons of return and exchange:
i. Measurements may vary 1cm - 3cm due to mass production of item. In such cases, it will not be considered a defect and return or exchanges is allowed.
ii. For printed items, please note that the placement of prints will differ for every piece due to the cut of fabric.
iii. Colours of actual product may differ from picture
iv. For light coloured items, there may be minimal small black dots that are not obvious. As this does not change the overall appearance of the item, it will not be considered a defect.
v. Items with slight imperfections (loose thread, off line) which do not affect the overall appearance of the item will not be considered a defect.
vi. Stain below 2cm will not be considered a defect.
vii. Button hole or pocket hole that cannot be opened
viii. Defects caused by vandalism
If you are unsure, kindly contact us at +65 9859 0184 or email to firstname.lastname@example.org.
ThePhase Co Pte. Ltd. reserves the right to amend the terms from time to time without prior notice. By purchasing from our website, you are deemed to have agreed to the above terms and conditions listed. If you have any enquiries, email us at email@example.com.