Return & Exchange policy:
- No exchanges allowed. All exchange request will be proceeded in credit term. Kindly reorder the item after receiving the credits.
- All refunds will be proceeded in credit term. No cash refund(s) is/are allowed.
- Return and exchange are applicable for regular priced item(s) only. No sales item(s) allowed.
- All Item(s) must be returned in original condition (unaltered, unworn, unwashed and with hangtag). Else item will not be refundable.
- Contact us within 7 working days upon item received. Item must be shipped back within 14 working days of receiving the item.
- Return and exchange will not be processed and accepted if we do not receive any return alert. Kindly use the template below to request for return refund from us.
- All returns and exchange which do not meet the above-mentioned criteria will be strictly declined and forfeited.
I found a defect on my item but I've already washed it. What should I do?
We're unable to accept your return as it had been washed. Kindly check your item(s) upon receiving.
I would like to request a refund in cash (in any condition).
We apologize that we are unable to provide any refunds in cash. We only refund in credit term.
Can I visit your office for the return/ exchange?
Yes. Kindly contact us at +65 9859 0184 or firstname.lastname@example.org within 7 working days upon receiving the parcel to make the arrangement.
All returns will be processed in credit terms in our office.
Exchanges will be subjected to current stock availability of the item that you wish to exchange.
The colour looks different from the website?
Colour of products may varies due to studio lightings used. Please allow some colour variation between product image and actual product. It may appear darker or lighter.
Can I do an exchange if the sizing/ fitting don’t fit me?
Yes. Only applicable for non-sale item. Returns can only be made once per order number.
We don’t accept the following reasons of return/ exchange:
i. Measurements may vary 1cm - 3cm due to mass production of item. In such cases, it will not be considered a defect and no exchanges is allowed.
ii. For printed items, please note that the placement of prints will differ for every piece due to the cut of fabric.
iii. Colours of actual product may differ from picture
iv. For light coloured items, there may be minimal small black dots that are not obvious. As this does not change the overall appearance of the item, it will not be considered a defect.
v. Items with slight imperfections (loose thread, off line) which do not affect the overall appearance of the item will not be considered a defect.
vi. Stain below 2cm will not be considered a defect.
vii. Button hole or pocket hole that cannot be opened
viii. Defects caused by vandalism
If you are unsure, kindly contact us at +65 9859 0184 or email to email@example.com.
Return & Exchange Terms & Conditions:
Return Shipping Cost
Borne by Buyer
Borne by MMRS. Garb
Shipping cost will be refunded as store credit (SGD 5)
Return / Exchange Instructions
Step 1. Kindly fill in the following form and email to firstname.lastname@example.org with subject “Order #XXXX Return Request”
Email subject: Order #XXXX Return Request
ORDER NUMBER: #XXXX
PRODUCT(s) NAME/ CODE:
REASONS: (e.g. do not fit / unsatisfactory / defective / incorrect item)
*Kindly attach images to support your reason for exchange when possible
Step 3. Ship the item back to us. Item must be shipped back within 14 working days of receiving the item.
Name: MMRS. Garb
Address: 42 Kaki Bukit Place Singapore 416220
Contact: +65 9859 0184
Step 4. We will inform you once item has been received. Kindly note that the processing time for returns takes up to 7 to 10 business working days (excluding weekends and PH/Eves of PH) from the day the item has been received.
Store credit will be issued equivalent to the purchase price of each returned item(s), valid for 6 months.
MMRS. Garb reserves the right to amend the terms from time to time without prior notice. By purchasing from our website, you are deemed to have agreed to the above terms and conditions listed. If you have any enquiries, email us at email@example.com.